If you ever face a problem with your site and are unable to resolve it, ask the respective web hosting company’s customer care team to assist you to bring the website back online. A swift solution would be the best-case scenario, but a lot of hosting companies reply within 24 hours and even more, all the more so if you’re dealing with a reseller. Even if the problem can be swiftly fixed, your site may not work properly or it may not be reachable at all for a longer period, so you may lose potential customers as it is very unlikely that anybody will enthusiastically return to a site that is inoperative. Therefore, you should make sure not only that you can get in touch with your hosting company, but also that they can respond and assist you in a timely fashion. If a script update doesn’t proceed as planned or you erase something by mistake, for instance, the site must be fixed quickly so as to avoid protracted unreachability.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from our company, you can just forget about waiting for hours and hours, or even all day, to get an answer to an email or a trouble ticket. No matter when you get in touch with us, we’ll assist you within 1 hour max with any technical or sales queries you may have. In fact, our real reaction time rarely surpasses 20-30 minutes. Since we’re on duty 24/7/365, you will always receive support in a well-timed manner and we realize exactly how crucial that is in the Internet world. Soon after you contact us, we’ll respond to your inquiries. If you encounter any technical problem, we’ll cope with it on your behalf, or we will supply you with all the needed information if there is something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

Since we understand exactly how essential it is to get well-timed support, we guarantee that you will never need to wait around for more than 1 hour to obtain a response to any support ticket that you open through your semi-dedicated server CP. As a matter of fact, you’ll seldom need to wait around for more than twenty-thirty minutes and this is valid for any issue irrespective of its nature – technical, billing or general. Additionally, our client and tech support staff will be at your disposal 24x7x365, which goes to say that even if you open a ticket during legal holidays, you will invariably receive a fast reply, which will contain the answer to a query, the solution to a complication or the info needed to resolve an issue yourself – if there’s something that you have to do on your end. With us, you’ll never have to spend a whole day waiting around for a reply like you would with lots of other web hosting providers.