24/7 Customer Support in Shared Hosting
All of our shared service include 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring about our website hosting services well before you make an order or you're a current client and you have a question or some difficulty, you're able to contact us any time, including holidays and weekends. We have a number of channels to contact us - several telephone lines around the globe for your convenience plus live chat support for billing, pre-sales and general questions; email messages and support tickets for more complex matters or any troubles that need more time to investigate and take care of. In contrast to many other web hosting providers, our trouble tickets have a guaranteed maximum reply time of just one hour, thus whatever the trouble is, it will be resolved timely and you won't waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you select, you'll be able to benefit from our 24/7 technical support services even on public holidays. Your web sites will be available constantly and so will we. With quite a few connection options, you will be able to choose the easiest method to get in touch with us and inquire about our solutions if you do not have an account yet, or get support if you're already our customer. You will be able to call us, start a chat with a live consultant, send an e-mail message or open a ticket from the Help section of the Hepsia website hosting Control Panel. The last two options have 1-hour answer time warranty, though it rarely takes over 20 mins to get assistance irrespective of the nature of the trouble. Using our customer and technical support services, we are there for you when you need us, not a few days after that.
24/7 Customer Support in VPS Servers
When you use our VPS hosting service, you will not have to wait for more than one hour in order to receive support for any difficulty that you could have regarding the server or the software that comes pre-installed with it. We guarantee this short answer time for all tickets which you open via your billing Control Panel or emails that you send to our tech support team. Furthermore, we have local phone numbers in several countries around the world and a live chat service where we can assist you with billing, pre-sales and general questions. Customer and technical support is available 24/7/365 via the various means of communication, so whatever your question or problem is, there'll always be somebody to assist you right away. In case you need assistance with third-party software, which you cannot set up or which gives you troubles, you are able to reap the benefits of the Managed Services upgrade package that we offer for all of our VPS plans.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum response time warranty, you will receive extremely fast support when you acquire a dedicated server from our company. Our customer and technical support crews are online 24/7/365, therefore when you open a ticket from your billing account or you send an e-mail message regarding any problem with your server or the pre-installed software on it at any time of the day, you'll have a reply within the hour, even during holidays. Our ticketing system is the best option if the issue involved requires longer time to be resolved or if it has to be forwarded to our administrators, as it is much easier to keep track of the communication sent on both sides. For common, billing and sales issues/inquiries, you'll be able to give us a call or talk to a live agent via our chat service. In case you add the Managed Services upgrade to the server plan, our administrators can also assist you with third-party software set up and troubleshooting and just like the regular support, this service is available 24/7 as well.