Client Support Channels

  • 1 hour ticket response time
  • A 60–Minute Response Time Guarantee

  • Every single assistance request you send to us will be dealt with within maximum 1 hour. If for any reason whatsoever your trouble ticket or email requires further assistance from an admin, we will forward it and leave a comment to notify you that your issue is being examined. If you order our Optional Admin Services package, any of the server administration services included there will be carried out at a time that suits you.

  • Top quality support service
  • A Top–Quality Help Desk Service

  • If you need any assistance with the Online Control Panel or with any of the apps that we’ve installed on the dedicated server on your behalf, do contact the help desk support team anytime via the ticketing system. In addition, in case you need assistance administering your server, you can order our Optional Admin Services package, that includes weekly OS updates, installation and problem troubleshooting services, server monitoring and rebooting services, backup hard disk space, etc.

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • Our Online Control Panel has been preinstalled for every dedicated server. Among its functions is a very time and effort–saving integrated knowledge base that will guide you step by step on all the tasks that you can carry out. The majority of instructional articles have video versions that show all the actions that you can carry out in a very illustrative manner. You can find all the help articles and the video tutorials in the upper right corner of each section of the Online Control Panel.