Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center

  • You can find nearly all the answers to your questions in the intuitive Help section included in UserKaluwasha Hosting’s Online Control Panel. It offers an ever–growing database with frequently asked questions and in–depth how–to articles prepared by our seasoned client support team.

  • Top quality support service
  • How–To Video Clips

  • For those of you who want to discover how to settle a commonly encountered problem by watching a tutorial video clip, we have added a collection of video tutorials to our Online Control Panel. All the how–to video clips are brief and easy to understand. They offer step–by–step presentations of different web site management techniques.

  • Intuitive help center
  • A 60–Minute Support Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24/7 help desk service and include a one–hour ticket response guarantee. Our proficient technicians will be available to you day and night and will fix any issue that you could chance upon within less than sixty minutes after the technical support ticket submission. Normally, a response will be provided to you within 20 minutes.